National Guard (CICPA) Abu Dhabi Launches New Online Appointment System

Published by Plus UAE Group | PRO Services & Business Support | Abu Dhabi

Big news for all companies operating in Abu Dhabi's critical infrastructure sectors — the National Guard (formerly CICPA – Critical Infrastructure and Coastal Protection Authority) has officially launched a new online Booking Appointment System, effective 29 June 2026.

A New Era for CICPA / National Guard Appointments in Abu Dhabi

Starting from this date, all appointment bookings for CICPA / National Guard transactions must be made exclusively through the new online portal at connect.plusuae.com. Manual walk-in visits and telephone bookings — the traditional methods companies relied on for years — are no longer accepted.

This is a significant operational shift that every company, PRO, and contractor working in Abu Dhabi's restricted zones, oil & gas sites, ports, and critical infrastructure areas must be aware of immediately.

What Has Changed?

Compare the old process with the new mandatory online booking requirements.

The new system operates through ng.gov.ae/booking, the official National Guard appointment portal. Companies must now plan ahead, as the system only allows bookings starting from the next day, up to one month in advance, and same-day appointments are strictly not permitted.

How the New Booking System Works

The new portal at ng.gov.ae/booking is straightforward to use. Here is the step-by-step process:

Visit ng.gov.ae/booking

Access the official National Guard appointment portal online.

Enter Representative Card Number

The authorised PRO or company representative card issued by the National Guard.

Select Your Location

Currently available locations include Abu Dhabi (with more to follow).

Select Type of Request

Tick "Transactions" for standard CICPA/National Guard-related work.

Choose Appointment Date

Must be tomorrow or later, within the next 30 days.

Select Time Slot

Hourly slots displayed with remaining seats (e.g., 06:00–06:59, 07:00–07:59, and more).

Confirm & Note Reference

Confirm your appointment and save your booking reference number.

Each time slot shows real-time seat availability, so companies can plan their visits without the uncertainty of long queues or wasted trips.

Why This Change Matters for Your Business

The National Guard (CICPA) permit is not optional — it is a mandatory security clearance required for all companies and personnel working within Abu Dhabi's restricted zones, which include:

• ADNOC oil and gas onshore and offshore installations
• Ports and coastal facilities
• Power stations and desalination plants
• Critical government and industrial infrastructure

This means the appointment booking process is now a critical step in your operations timeline. Delays in booking appointments directly translate to delays in issuing or renewing CICPA passes, which can halt your workforce's access to project sites.

With slots filling up quickly — particularly in the 06:00–09:00 morning windows — companies should instruct their authorised PROs to book slots at least 3–5 working days in advance.

Who Needs to Use This System?

Company Registration

• Holds or is applying for CICPA / National Guard company registration
• Registering a new Letter of Assistance (LOA) or updating PRO card

Security Passes

• Applying for, renewing, or managing individual security passes
• Permanent land, permanent marine, temporary, vehicle, vessel, or photography permits

All Transactions

• Conducting any transaction with the National Guard Security Permits Section in Abu Dhabi
• Only authorised PROs with a valid Representative Card (PRO Card) can book and attend

Common CICPA / National Guard Transactions

A quick reference of the most common transactions your PRO will need to book appointments for:

• New company CICPA registration (one-time process per company)
• New LOA (Letter of Assistance) registration — required when starting a new project or contract
• PRO card renewal — upon expiry of the LOA
• New individual security pass applications — for employees, drivers, vessel crew
• Vehicle security permit applications
• Photography and vessel clearance permits
• Temporary permit applications (valid for 1 day to 1 month)
• Pass renewals — technically new applications once the LOA period ends

Connect.PlusUAE.com — Free CICPA Management App

Plus UAE Group is proud to offer a free CICPA – National Guard Management Application for all registered companies in Abu Dhabi, available at connect.plusuae.com

This dedicated platform is designed to take the complexity out of managing your company's National Guard obligations. This is a completely free tool, built specifically to support companies navigating the increasingly digitalised landscape of Abu Dhabi government services.

Pass Tracking

Tracking all your CICPA pass statuses — individual, vehicle, and vessel

LOA Alerts

LOA expiry alerts — never miss a renewal deadline

Appointment Scheduling

PRO appointment scheduling — coordinate bookings under the new ng.gov.ae system

Document Management

Store all required CICPA documents in one secure location with multi-company support

📌 Visit connect.plusuae.com today to register and access the free application.

Requirements Reminder: What You Need for a CICPA Appointment

Before attending any appointment at the National Guard office, ensure your PRO carries the complete set of documents relevant to the transaction:

For Company Registration:

• Completed application form
• Abu Dhabi Mainland Trade License (economic license)
• Supreme Petroleum Council (SPC) approval
• Letter of Assistance (LOA) from a concession-holding company
• PRO's authorisation documents (POA, passport, Emirates ID, visa, labour card)
• Signatory authorization

For Individual Pass Applications:

• Completed application form
• Personal photo (4cm × 6cm, frontal, red background, no glasses)
• Passport, UAE residence visa (Abu Dhabi-based only), Emirates ID
• Trade license
• LOA

Important: CICPA passes will not be issued to employees on free zone visas, visit visas, tourist visas, or visas from other Emirates.

Key Dates and Action Points

Need Help Managing Your CICPA / National Guard Applications?

Plus UAE Group has been supporting companies across Abu Dhabi with CICPA registration, PRO services, and government compliance since our establishment. Our team of expert PROs is fully trained to navigate the new online appointment system and manage all your National Guard transactions on your behalf.

Plus UAE Group provides company formation, PRO services, ADNOC and government registrations, CICPA management, and UAE market-entry support. All companies operating in Abu Dhabi's critical infrastructure sectors are advised to act on this update immediately.

Contact Plus UAE Group

• 📞 +971 2 491 9050
• 📧 marketing@plusuae.com
• 🌐 plusuae.com
• 🔗 connect.plusuae.com — Free CICPA Management App